Billing

What are the MPZMail Pricing Plans?

There are four plans for MPZMail. The plans offer different features depending on your needs and each plan has a different contact limit, ranging from 1000 to unlimited.

  • Free: Limited to 1,000 contacts, 12,000 email sends and limited features.
  • Essential: The most affordable plan offering everything you need to simply send campaigns. Up to 50,000 contacts and access to one automation, multiple mailboxes and web tracking. 
  • Professional: The middle plan which includes some of our more advanced features such as unlimited automations, more mailboxes for reply tracking, more users and up to 500,000 contacts. 
  • Premium: The highest level plan which includes everything you’ll need with no limited on contacts, users, reply tracking mailboxes or sites for web tracking.

You can find the full feature comparison table on our signup page.

As billing is based on the number of contacts stored. if you have 100,000 active or subscribed contacts stored on MPZMail you will need to choose a plan that includes 100,000 contacts or more e.g.Professional or Premium.

How do payments work?

Once you have selected the plan that you would like to upgrade to, we will ask you to enter a debit or credit card from which we can take payments. We use Stripe to take all payments via their secure, trusted infrastructure. We do not hold any payment details ourselves.

Each month we will automatically bill your account for the subscription amount you select. Never more, never less (unless you change your plan of course).

Can I add multiple payment methods?

Yes! You can add as many cards to your account as you like. If one fails we will try the next card on your list.

What happens if payment fails?

We will try to bill your card for three days. After this we will pause your account until you have settled your balance.

When we pause your account you will still have access to all features and data. We will just stop you from sending any emails.

Can I change my plan at any time? How does this work?

You can change your plan at any time, as many times as you like. If you are downgrading we will not charge your or offer a refund for any difference in pricing.

If you are upgrading we will work out how many days are left until your next bill, and credit the difference off of the new plan price. Easy!

Can I download an invoice/receipt for my payments?

Yes. If you login and go to MY COMPANY, then PAYMENTS you can view all payments and download PDF copies of your invoices.

Can I cancel my subscription?

There is no limit on cancelling your subscription. You are not bound by any contracts. If you need to stop your subscription you can do so at any time with no penalty. Simply visit the Upgrade page and change your subscription back to Free. You will carry on having a full subscription until your subscription end date. At which point we will stop billing and you will go back to a free plan.

I'm an old MPZMail customer, do I need to switch plans?

We previously charged for the unique number of emails you sent each month. So for example, you may have had 10,000 contacts stored but you could only contact 1,000 of them if your plan was for that number of sends. 

If you've been with MPZMail since before this change then your current plan remains unaffected by these new billing change. If you don't choose change your plan, you'll remain on the same plan you've been on. Our new pricing and change of contact billing will only become active if and when you choose to upgrade or downgrade your existing plan. 

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